Clinical Logistics

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Where clinical trial expertise meets supply chain excellence

Global forces from every direction are amplifying the complexity of clinical trial logistics. Changing regulations across regions, country-specific requirements, geopolitical factors, tariffs, and intensifying financial pressures intersect with the growing intricacy of clinical studies.

At Parexel, our operations are designed to manage this complexity – with a single point of contact for our customers across all trial logistics moving to or from the site and/or sponsor. Whether you are conducting a small regional project or a complex global trial, you need a robust supply chain network that includes country-specific knowledge and a close connection to local authorities.  

We offer an extended chain of custody from protocol to patient and back, maintaining accountability while minimizing risk and accelerating timelines. We follow the drug and sample until the study is complete and the drug is brought back for destruction. We provide end-to-end solutions or can fill gaps in coverage with targeted expertise on a standalone basis. These capabilities extend to global trade compliance and importer of record (IOR) and exporter of record (EOR) services. 


 

A global CRO with world-class clinical logistics capabilities

Parexel Clinical Logistics is where clinical trial, regulatory, and logistics expertise meet. We offer integrated regulatory expertise, quality management, clinical trial execution, lab and sample management, drug supply, and ancillaries and medical devices, all under one roof. When clinical trial and logistics operations work together, processes are simplified, streamlined, and accelerated. Technology integrations are prebuilt. Handoffs are eliminated. Project management enables the convergence of GCP and GMP. 

Patients and sites: always our central focus

Our goal is to ensure that clinical trial patients receive the right treatment, on time, every time, and safely. Our integrated services include:

  • Clinical trials supply
  • Ancillary and device management
  • Lab logistics services
  • Global trade compliance

The intersection of technology, expertise, and global and local knowledge 

When participants are generous enough to provide biological samples for a study, we are responsible for handling them with care and caution. For example, we tie informed consent to samples collected for future biomedical use in the sample tracking software, ensuring that sponsors down the road can easily determine where samples are and what can be done with them.  With integrated locations worldwide, our approach is flexible and scalable. We can help with:

  • Improved inventory control for all types of human biological samples starting at time of collection
  • Consolidation of purchasing, storage, assembly, and transportation processes
  • Common-sense shipping solutions to reduce the overall number of shipments, costs, and ultimately our carbon footprint
  • Accurate supply forecasts, as well as sophisticated reporting on expiry dates and shipment status
  • Country-by-country knowledge of import/export rules, avoiding complications such as bans on certain diagnostic and testing equipment
  • Testing capabilities using our chain of lab partners
     

Strategically located depots across the globe

We reach sites and patients, wherever your trial is. Through our global network, Parexel can:

  • Provide local or central sourcing of comparator and non-investigational medicinal products
  • Coordinate investigational medicinal products (IMP) manufacturing to optimize material utilization, supply and resupply strategies, expiration dates, and costs
  • Offer full-service and secondary clinical packaging for randomized, double-blind, or two/three-panel studies, as well as customized packaging design, customized secondary packaging, and patient supply kits
  • Develop, translate, and distribute all the documentation for sites, investigators, or patients
  • Receive, handle, and distribute IMP and ancillaries according to GMP regulation

Parexel's owned depot locations

OTHER LOCATIONS

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CASE STUDY

Leveraging distribution and global trade compliance strategy to create competitive advantage

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Situation

The sponsor was conducting a clinical trial in Brazil requiring electronic Clinical Outcome Assessment (eCOA) devices for patient data collection. The sponsor's vendor was shipping the devices from the U.S., and they were aware of potential timelines for providing replacements quickly if devices failed or were lost. Any delay could disrupt critical patient data collection and impact study timelines. 

Risk assessment

Parexel delivered a detailed risk assessment, with primary risks identified including:

  • Supply chain delays: 3-week delivery time from U.S. to Brazil for replacement devices 
  • Patient data collection disruption: Missing or delayed data collection affecting study integrity 
  • Site dissatisfaction: Sites waiting weeks for replacement equipment 
  • Regulatory compliance: Potential protocol deviations due to data collection gaps
  • Study timeline impact: Delays in patient enrollment or data capture affecting milestones

Solution

We recommended leveraging our local Brazil depot as a strategic buffer-stock location to hold replacement eCOA devices in-country.

The team implemented a comprehensive mitigation strategy centered on proactive inventory management and rapid response. By pre-positioning replacement devices with real-time tracking and replenishment triggers, they achieved a 2-3 day delivery guarantee to any Brazilian site – a 90% reduction in the previous 3-week timeline. The strategy also included streamlined returns processes through centralized collection and bulk export at study closure, along with robust regulatory compliance measures including proper documentation management and chain-of-custody tracking throughout the device lifecycle.

Outcome

Parexel transformed a critical 3-week supply chain vulnerability into a 2-3 day competitive advantage by leveraging our established Brazil depot infrastructure. This strategic approach delivered immediate peace of mind for the sponsor through readily accessible replacement devices, significantly reduced operational risk and study disruption, and enhanced the site experience with rapid response times. The solution also optimized costs through consolidated bulk shipping and streamlined returns management, demonstrating how local depot services can elevate study execution and drive sponsor satisfaction.

clinical logistics projects over the past 5 years
dedicated and qualified logistics experts