One of the most core reasons the Parexel stands out in biotech is that we integrated all of our services across all of our different business units so that we can deliver anything that the customer needs at the right time that they need it.
They're looking for service providers that can be agile and nimble, but you have to have a breadth of services in order to be agile to work with them.
There may be things that they haven't come across because they sit maybe within a discipline. They don't have the benefit of this huge multidisciplinary team that we have in the organization.
They might be an in-depth expert, but they need to collaborate with others of different disciplines, and we can bring that to them and they really see the value.
The customers are very interested in Parexel's single point of contact. We can represent all of our services with one delivery director and that way they have one person that they can go to. So, if it's a regulatory item, a logistics item, a safety item, a clinical item, that one point of contact is very important and that creates the efficiency.
The closer we get to working in a true partnership in our understanding as they're trying to develop their solution, the better we are at serving their needs. It's a pride in your job. It's a pride in your deliverable. It's a pride in that dynamic you have with the people you're working with and the customer who sits across the table from you.
So, when we show up really understanding the impact on the patient, we're all driving to the same solution, I think that really resonates.