Operational Excellence

Delivering the highest quality doesn’t happen by accident 

That’s why we’ve created the Operational Excellence and Delivery (OED) Office. We’ve assembled our most experienced, cross-functional team members to create best practices that accelerate timelines, generate compelling evidence, promote innovation — and empower us to deliver With Heart™. 


We’re advancing operations at the same pace you’re advancing science. 

It will take transformational change to improve the patient experience and productivity in clinical development. And we’re all in.  

The Operational Excellence and Delivery Office is the connective tissue that reaches across the organization and optimizes how we work through process simplification, technology standardization, cross-functional communication, and change management. OED empowers 21,000+ Parexel team members to work together to reduce risk and elevate quality.  

Sponsor Benefits: 

Trust and confidence without constant oversight

  • Trials run more smoothly because we use best-in-class standards, methodologies, tools and systems 

  • PMP methodology makes even the most complex projects deliver results on-time and on-budget   

  • Lean Six Sigma practices leave waste and chokepoints nowhere to hide  

Peace of mind

  • Predictability and first-time quality driven by our commitment to continuous improvements across people, processes, and technology 

  • Fueled by a learning and evolving culture, team members embrace best practices and evidence-based innovation that delivers value  

Easy to work with

  • Processes and technology are easy to use because we design with end users’ needs in mind  

Our Operational Excellence and Delivery Office makes it easier for every Parexel team member to deliver the highest quality – every time.