Parexel Functional Services Provider (FSP)

We get the right people to you, to get the right treatment to her.

See how we find the expertise you need, matched to the right fit for your company.

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Frequently Asked Questions

Our Parexel FSP Culture MapTM process matches the right functional service experts to your company

We understand the challenges you face in getting your treatments to patients who urgently need them. But we also know that clinical research needs people with the right mix of expertise and passion. The functional service provider (FSP) outsourcing model enables sponsors to efficiently and cost-effectively manage workforce needs across clinical portfolios.

The FSP model offers multiple benefits including:

  • increased resource flexibility
  • access to specific skills/expertise
  • access to technology
  • improved service provider relationships
  • lower costs

 ​​​​​​At Parexel you get all of them.  And when unforeseen circumstances, such as a global pandemic, require you to quickly pivot, Parexel FSP can provide continuity to your clinical development programs, as well as lifecycle support.

We get the right fit

Our Parexel FSP Culture MapTM  process helps us find the expertise you need, matched to the right fit for your company. That is why we have high FSP staff retention rates of >88% and client satisfaction rates of 4.75 out of 5. Because the way we work together shapes the difference we make.

We provide exceptionally trained experts, when and where you need them

Whether you need a single expert or an entire department, we have access to world-class talent and training resources that can accelerate your development timeline:


                                           5,500+ current                                                                      27,000+ pre-screened
                                 full-time   FSP employees                                                      candidates in our database                                                                                                        

Innovation that doesn’t just win clients, it wins awards

We harness over 20 years of FSP experience to meet today’s demands, sharing learnings and best practices to speed up development because patients can’t wait for the treatments they need:

Functional Services Provider awards icon. 8 client awards for FSP Innovation and Excellence in Service in the last two years
Icon showing two hands shaking. Best practices learned from working with 13 of the top 15 healthcare companies
Increased FSP efficiency icon. Driving efficiency by leveraging Parexel’s innovative practices


Providing a simple, single point of contact to access a comprehensive team

We provide you with a dedicated client partner, a single point of contact, who will help you to access everything Parexel has to offer.   Our suite of FSP services includes:

Keeping patients all over the world at the heart of everything we do

With FSP teams all around the world, whether you’re in the Americas, Europe or Asia, we can combine global experience with local expertise to help you succeed in the markets and therapeutic areas you’re trying to reach.

Like our hearts, our experts are also in the right places

We partner with you to provide the right outsourcing model, task ownership, level of oversight, workforce scale, duration, tools, systems and process to deliver an functional service solution with experts that operate as part of your team.

Parexel FSP: The Bigger Picture of Functional Services

Parexel’s award-winning FSP (functional services provider) solutions are simplifying and accelerating clinical development pipelines across the globe. Hear Parexel's Global Head of Parexel FSP, Chris Baker and Neil Berger, VP, Enterprise Account Leader discuss why Parexel is an industry leading FSP Provider and how their focus on finding the right expertise for client’s unique clinical trials has played a role in their success.

Read the full transcript

Neil Berger:
Hey, Chris, I'm on my way.

Chris Baker:
I was just reading a new research report and it was saying that clients choose FSP providers for three reasons. The first is technical expertise. The second is the ability to resource globally. The third is the ease of doing business with, which I thought was really interesting because it's something that we work hard on, and I'm interested in your perspective of how that's translating to the client.

Neil Berger:
As you know, they're not looking at their needs for today, everybody's looking for their needs for tomorrow. The geographies in which clinical trials are being executed is very quickly evolving and we need a new footprint in those areas. Clients don't have a foundation, but we do.

Chris Baker:

Neil Berger:
In addition to our global reach, what they really come to us for is that local expertise, understanding both the culture in terms of hiring and retaining the right candidates, knowing where to get them, but also understanding the dynamics in those regions that takes time to build. We try to be really easy to work with and take care of all the details, letting our clients focus on the big picture.

Chris Baker:
We have such good recruiters and they stay with us for such a long time and, really, that helps because they get to know the client, they understand the client's needs and priorities and culture.

Neil Berger:

Chris Baker:
Okay, good.

Neil Berger:
The feedback that we get on retention is tremendous. One of the key things that we do differently is the way that we don't hire as contractors, but we truly position this as an opportunity to be a part of the client's team. This makes not only us feel passionate and excited about what we're doing, but those that we're bringing into the team. They're just as excited. This isn't a job for them.

Chris Baker:

Neil Berger:
For them, they are developing drugs as well. They are trying to get these medicines to patients quickly.

Chris Baker:

Neil Berger:
That type of cultural shift is what helps contribute to retention rates.

Chris Baker:
Uh huh (affirmative) That's interesting. I mean, we always say, highly skilled people where and when you need them, we're finding the right people at the right time in the right place.

Neil Berger:
We are enabling them to focus on their priorities, which is really clinical research in getting medicines to patients more quickly.

Chris Baker:
So important that we're helping accelerate the timeline from molecule to market, because when you're sitting there looking at a sick child, you know that days matter, their lives really depend on it, and so the quicker that we can help our clients get that product to market, it's really making a difference.


Frequently Asked Questions About FSP

What is Functional Service Provider (FSP) outsourcing?

In clinical development, functional service provider (FSP) outsourcing is an outsourcing model that gives biopharmaceutical companies the flexibility to contract out full or partial aspects of a specific function or functions to a contract research organization.  A range of FSP models help biopharmaceutical companies manage the ebbs and flows of portfolio workflow staffing, with customized levels of oversight, administration and governance.  An FSP can range from one or two employees to teams of 50 or 100+.  FSP collaborations may involve the use of either the biopharmaceutical company’s or the research organization’s systems and processes. In some cases, it may involve a mix of both.

What services are included in FSP outsourcing?

The most outsourced services in a functional service provider (FSP) model are clinical operations, site management, and data management. However, FSP outsourcing can include, but is not limited to:


What are the benefits of FSP outsourcing?

There are a variety of benefits to the FSP outsourcing model. They can include:

  • Increased resource flexibility
  • Access to skills and expertise not available in own organization
  • Ability to scale resources up or down as needed
  • Ability to focus internal resources on core capabilities
  • Change fixed labor costs into variable costs
  • Access to additional technologies not available in organization
  • More efficient clinical development activities

What are some of the FSP delivery models?

Parexel’s FSP model options include:

Staff augmentation – Skilled staff who perform well-defined tasks for a functional area (such as clinical monitoring or study management roles), using Parexel’s systems and processes

Managed staff – Skilled staff and line management are provided by Parexel and work within the sponsor’s system and processes

FSP complete – Staff who comprise a functional discipline and use Parexel’s systems and processes

FSP flex – Skilled staff and line management who perform a specific volume of work, with unit-based pricing. Use of Parexel or sponsor systems and processes

Hybrid - A combination of FSP and full-service delivery models with flexible management, using either Parexel’s or a sponsor’s systems and processes

What is the ideal scale for FSP outsourcing?

One of the benefits of an FSP is that it can accommodate your specific needs, whether that’s one or two staff or a team 100+. Additionally, it’s a scalable model which allows you to quickly ramp-up or down depending on your needs.

We are always available for a conversation.


Communication Preference

Communication Preference